Phone scammers may try to convince you to provide personal information, banking details, security codes, crypto wallet access, or remote access to your computer or phone.
The caller may already know some details about you, such as your name, address, or account information. This can make the call feel believable, but it does not mean the caller is legitimate.
Warning signs it might be a scam
Stop and think. It is probably a scam call if the caller:
- Asks for payment or tells you to move money between accounts.
- Asks for your password, PIN, one-time code, wallet phrase, or other security information.
- Requests credit card or banking details to process a refund or supposed overpayment.
- Wants you to install software or access a secure account on your phone or computer.
- Threatens you with immediate arrest, deportation, account closure, blackmail, or other serious consequences.
- Claims you or your accounts have been hacked or involved in fraud.
- Tells you about a way to make quick, easy money with little risk or effort.
Be especially careful if the caller sounds official
Scammers often pretend to be from banks, police departments, government agencies, delivery companies, investment firms, recovery services, or technology providers. A serious tone, official language, or personal details about you do not prove the call is real.
Steps you can take to avoid phone scams
These simple steps can help prevent loss of money or personal information to scams.
Screen unknown numbers
Let calls from unknown phone numbers go to voicemail. If you are not sure whether a caller is who they say they are, it is okay to hang up.
Check the call is real
Never use contact details given by a caller or written in an email or SMS. Call the organisation back using a phone number you found yourself, such as from their official website.
Use secure official channels
Use the organisation’s secure, authenticated portal or app. Do not access an account through a link given by a caller, text message, or suspicious email.
Do not give remote access
Never give anyone remote access to your computer or phone unless you are completely sure who they are and you initiated the contact through an official channel.
Be scam aware
Immediately hang up on anyone who threatens or intimidates you. If an offer appears too good to be true, research it fully before sending money.